Delivery Information

 

Ordering online from us just got even easier! We offer in-store pickup for all orders placed online, and provide affordable delivery service for the Sydney metro area for an additional fee. Our truck delivery charges start at $35.00, depending on your location. We encourage customers to explore other delivery options if they are more suitable or cost-effective. 

 

our own delivery service:In general, most of our orders will be shipped within 2 to 4 working days if the item is in stock. Please note that this timeframe does not apply to unfinished American Oak furniture and locally made furniture, as they require additional processing time. It's important to understand that this is not a guaranteed delivery date for your order. Instead, you will be provided with an estimated delivery date. While we make every effort to meet these estimated delivery dates, there are occasions when we may be unable to do so, and your delivery date may be adjusted accordingly.

 

3rd Party delivery service:

Delivery Areas:

• We deliver directly to most of the Sydney Metropolitan area.
• For other locations, we partner with reliable third-party carriers.

Estimated Delivery Dates:

• Our own transportation: Most of our orders will be shipped within 2 to 4 working days if the item is in stock.
• 3rd Party Door-to-Door Deliveries: Please note this date may vary depending on our third-party partner's availability.
• Non Door-to-Door Deliveries: For deliveries managed by the transport company, we recommend contacting them directly for the most up-to-date information and any delivery inquiries.

If your order is being handled by a Door-to-Door third-party delivery service, please note that the estimated delivery date is subject to their availability. While we will provide you with an estimated delivery date when you place your order, the actual delivery date may vary depending on the availability and schedule of our transport partners. If you have any questions or concerns about your delivery, please don't hesitate to contact us, and we will assist you to the best of our ability.

If your delivery is not Door-To-Door and is being managed by the transport company, we recommend contacting them directly for any issues related to delivery logistics or timing. The transport company will have the most up-to-date information regarding your delivery and can assist you with any questions or concerns.

If you're looking for competitive delivery pricing and wish to manage your own transportation, we highly recommend using Truckit. This third-party logistics platform ensures your furniture reaches you safely and efficiently.

Truckit https://www.truckit.net/

Why use Truckit? •              Fast Quotes: Get instant quotes from various transporters, allowing you to choose the best option quickly. •              Door-to-Door Service: Enjoy the convenience of having your furniture delivered right to your doorstep, eliminating the hassle of pickup and drop-off. •              Competitive Prices: Compare prices from different transporters to find the most cost-effective solution for your needs. •              Convenience: Manage and track your shipment effortlessly through Truckit's easy-to-use platform.

(our own delivery service)
-A two-person delivery team if we classify as ‘large’ deliveries.

 

(Due to rising labor and fuel costs, there might be adjustments to our delivery fees to ensure continued high-quality service. We appreciate your understanding and continued support.)

We strongly encourage customers to collect (pick up) their order directly from our warehouse once it is ready, or to arrange their own preferred courier or transportation service for collection at a time that suits you. This option helps keep costs down and offers the most flexibility.

For local deliveries within approximately 50km of our location (Sydney Metro area), we offer our own shipping services at competitive rates.

Who needs to accept or sign for my delivery?

 

Either you or your representative/proxy, who must be 18 years of age or older, must be present to receive the merchandise during the agreed-upon day and time window. If no one is available to receive the delivery, a re-delivery fee may be applied to your order.

 

 

For areas outside the Sydney Metro region, delivery costs are subject to actual quotations from our third-party drivers or transportation partners. And you will pay the delivery fee directly to the driver upon receipt of the goods.

 All third-party transport services are independently owned and operated.

Goods Damaged / Products missing in Transit

It is important that you check your goods as soon as they are received. In the unfortunate event that the furniture arrives damaged or products are missing, in order to be entitled to a replacement, the customer must speak to the driver and contact the store or a staff member immediately. Wood World Furniture will arrange to have the damaged goods returned by the same driver and will advise when the replacement item will be provided.

All orders must be paid in FULL prior to shipment. The only exception is for the delivery fee, which can be paid in cash onsite. If you choose Cash On Delivery (COD) payment, the delivery fee needs to be paid in advance, and the remaining amount can only be paid in CASH or by Bank Cheque when the goods are delivered to you. (COD payment is available for orders using 3rd-party delivery services.)